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Asunto: How to get support via phone
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Hello,
I am not sure what or how this has happened. I have had my password saved through google passwords since I started this club. I am also very certain that I can remember it.
I had to log out on my pc, and when trying to log in again it said my password was incorrect.
When I wanted to reset my password with an email, it send me a link I had to go to, but that link did not lead me anywhere useful as it wanted me to log in before I could reset the password which is a little silly. It now says that my IP number has been blocked. (I have also tried to change the password under my profile, but it seems to be buggy as well and I am not willing to test if it worked by logging out of my phone)
I only have access through my phone and I cannot find any “support” option on here.
This is the error codes that pops up under profile:
2a05:f6c4:7299:0:* fejl 2025-01-15 15:55:40
2a05:f6c4:7299:0:* fejl 2025-01-15 15:55:33
2a05:f6c4:7299:0:* fejl 2025-01-15 15:55:22
2a05:f6c4:7299:0:* fejl 2025-01-15 15:54:27
2a05:f6c4:7299:0:* fejl
Is anyone able to help me with a way to get in contact with someone who can help
Kindest regards
(editado)
I am not sure what or how this has happened. I have had my password saved through google passwords since I started this club. I am also very certain that I can remember it.
I had to log out on my pc, and when trying to log in again it said my password was incorrect.
When I wanted to reset my password with an email, it send me a link I had to go to, but that link did not lead me anywhere useful as it wanted me to log in before I could reset the password which is a little silly. It now says that my IP number has been blocked. (I have also tried to change the password under my profile, but it seems to be buggy as well and I am not willing to test if it worked by logging out of my phone)
I only have access through my phone and I cannot find any “support” option on here.
This is the error codes that pops up under profile:
2a05:f6c4:7299:0:* fejl 2025-01-15 15:55:40
2a05:f6c4:7299:0:* fejl 2025-01-15 15:55:33
2a05:f6c4:7299:0:* fejl 2025-01-15 15:55:22
2a05:f6c4:7299:0:* fejl 2025-01-15 15:54:27
2a05:f6c4:7299:0:* fejl
Is anyone able to help me with a way to get in contact with someone who can help
Kindest regards
(editado)
When you initiate being blocked due to entering wrong password the following tries, even with 100% good credentials, will end with failure, because you have been blocked temporarily and the only way is to wait without login tries and that device. I think it is 3h initially, but I suggest waiting 24h.
That is if you know your password. If you are not sure or don't know it or you are not sure (because you've also tried resetting it), you can ask admin to set some static password for you account and send it to you via e-mail message. And then use that password to log in, change it in profile (it should work, I am nearly 100% sure that changing password via profile works) and use the new one. Just remember that you will still have to wait on that temporarily blocked device to be unblocked first (every try while blocked will end with failure and will reset time you have already waited to 0).
That is if you know your password. If you are not sure or don't know it or you are not sure (because you've also tried resetting it), you can ask admin to set some static password for you account and send it to you via e-mail message. And then use that password to log in, change it in profile (it should work, I am nearly 100% sure that changing password via profile works) and use the new one. Just remember that you will still have to wait on that temporarily blocked device to be unblocked first (every try while blocked will end with failure and will reset time you have already waited to 0).
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